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Frequently Asked Questions

How much does shipping cost?

Shipping costs of physical products is part of the total fee charged to buyers, and depend on delivery address and is calculated at checkout. 

Canadian orders
All domestic orders for physical products are shipped by Canada Post first class recorded delivery, and should take 5-7 business days to arrive.

International orders
International orders for physical products are shipped using Canada Post’s international signed for service, with the package being passed to the domestic mail delivery service in the destination country before delivery to the customer. Delivery times will vary depending on delivery destination, and may also be subject to import taxes.

To ensure that your order for physical products arrives successfully, all shipping prices quoted on the site are for recorded delivery. We appreciate that in some instances, these prices may be prohibitively expensive. If you’d prefer a cheaper untracked postage option, please contact us via info@cliftonjoseph.com

If you would prefer a different  delivery method for physical products than those outlined above, please contact us via info@cliftonjoseph.com to arrange an alternative delivery plan.

Can I return or exchange my Order?

Digital products cannot be returned due to the nature of the product.

Physical products may be returned in new condition within 14 days of receipt. To arrange return, please contact us via info@cliftonjoseph.com

All goods for physical products are the responsibility of the customer until they are returned to Clifton Joseph – returns must be sent by recorded delivery to ensure their arrival.

We reserve the right to refuse returns of physical products if items have clearly been used, worn or otherwise soiled or damaged after purchase.

What are the taxes, duties etc?

Taxes and duties are determined by delivery address. They are calculated at checkout prior to your purchase.